Refund returns policy: at Franking Inks, we aim for complete satisfaction with every order. Our remanufactured and compatible franking cartridges are engineered for high reliability with an exceptionally low defect rate; nevertheless, we provide clear, fair procedures if issues arise.

What our refund returns policy covers

If a malfunction occurs within twelve (12) months of purchase, you are eligible for an advance replacement at no cost. We immediately dispatch a replacement cartridge and manage the return of the faulty unit at our expense, so you can keep operations running without disruption.

• Coverage: defects or malfunctions within 12 months of purchase
• Cost: replacement provided free of charge
• Logistics: outbound shipping and return shipping covered by Franking Inks
• Exclusions: misuse, improper handling, normal wear and tear

How to use this refund returns policy

To start a return or request a refund, contact our support team by email with your order details and a brief description of the issue. Most verified cases are approved quickly, and replacements are typically dispatched within one business day. If a replacement is not possible—or if you prefer—we will process a prompt refund to the original payment method.

Empty cartridge returns

We accept empty original cartridges and Made in Italy units from our own production for remanufacturing. Third-party compatibles and imported disposable units are excluded as they generally do not meet our performance stability standards.

Our commitment

This policy reflects our ongoing commitment to quality, reliability, and helpful service. If you have questions or need assistance, please contact customer support and we will be glad to help reduce downtime and restore full performance.